- Specification
- Battery Related
- Operation and Usage
- Touch Control Related
- Wearing Related
- App Related
- Sound Related
- Troubleshooting Related
- Daily Maintenance of Headphones
- Documents & Drivers
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What Bluetooth version does soundcore V30i support?Bluetooth V5.3
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What audio codecs does soundcore V30i support?SBC and AAC
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How many Bluetooth devices can the soundcore V30i record?Up to 8 Bluetooth devices at one time.
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What is the Bluetooth range?10m/33ft
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What is the waterproof grade of soundcore V30i?Earbuds: IPX5
Charging case: Non-waterproof
Note:
- Do not place the earbuds and the charging case into a washing machine.
- Make sure that the earbuds and the charging case are dry before charging. -
Does the charging case support wireless charging?The charging case does not support wireless charging.
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Do the earbuds support fast charging?The earbuds support fast charging, with 10 minutes of charging providing around 3 hours of battery life. The charging case does not support fast charging.
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Does soundcore V30i feature Multipoint connection?soundcore V30i does not feature Multipoint connection.
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Does soundcore V30i feature wearing detection?soundcore V30i does not feature wearing detection.
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What is the maximum latency of the earbuds?Around 200ms.
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What is the maximum sound pressure of the earbuds?The maximum sound pressure is 90dB.
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What is the battery capacity of the earbuds and how long does it take to charge them?70mAh for each of the left and right earbuds, about 2 hours for a full charge.
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What is the battery capacity of the charging case and how long does it take to charge?500mAh, about 2 hours for a full charge.
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How many times can I charge the earbuds to full using the charging case?The earbuds can be fully recharged a total of 2 times with a full-power charging case.
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How long is the battery life of the earbuds, and how long does the charging case last?At 50% volume, the earbuds can last for about 12 hours when listening to music. With the charging case, the total battery life is around 36 hours.
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How long is the battery life of the earbuds during calls?The earbuds can last for about 8.5 hours during calls.
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How many battery cycles do the earbuds have?
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What are the required specifications for charging the charging case?A certified charger and charging cable with 5V/1A or above are required.
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Do the earbuds provide a voice prompt for power on and low battery?The earbuds will give a low battery voice prompt when the battery level is at approximately 10%, and this will occur every 15 minutes.
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Are the earbuds suitable for use while diving or swimming?No.
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How do I reset the earbuds?- Delete the pairing history from your Bluetooth device first.
- Place the earbuds in the charging case and leave the case open.
- Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset. -
How do I force the earbuds to pair?- Place both earbuds back into the charging case, with the case lid open.
- Press and hold the charging case button for 3 seconds. The charging case LED indicator will start to scroll, and the earbuds will disconnect from the current connection and enter pairing mode.
- Turn on Bluetooth on your device and then pair it with soundcore V30i. -
How do I turn off the earbuds?1. When the earbuds are placed back into the charging case and the lid is closed, they will automatically power off and the Bluetooth connection will be disconnected.
2. If the earbuds are not connected to Bluetooth, they will automatically power off after 30 minutes. (The automatic power-off time can be customized in the soundcore app). -
Can I just use a single earbud?Yes, you can use a single earbud. However, you cannot perform operations such as pairing, resetting, or customizing the EQ in mono mode.
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How do I adjust the volume via the earbuds?The volume adjustment function is disabled by default, but you can enable it via the soundcore app and customize the touch controls.
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How do I pair the left and right earbuds with different devices respectively?The left and right earbuds do not support pairing with different devices.
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What should I do if the product becomes hot while charging?- Stop charging and check if there is any moisture or sweat in the charging port of the charging case.
- Try cleaning the charging port before attempting to charge again. -
What should I do if there is no sound coming from the earbuds during a call, but it is heard through the phone after the headphones are paired or reconnected with the phone?Please select "soundcore V30i" as the output for calls on your phone.
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How do I maintain and care for the earbuds?1. Do not leave the earbuds unused for a long time. It is recommended to use them at least once a month. The battery life can be significantly affected if the earbuds are left completely discharged.
2. Try not to use the earbuds until the remaining battery is only 20% or until it shuts down due to low battery before charging. This can also greatly impact the battery life.
3. The charging case should not be left in a low battery state for a long period of time. Please regularly charge the case.
4. Clean the charging contact pins promptly after use.
5. Store the earbuds on a dry desktop. If they accidentally come into contact with liquid, dry them with a hairdryer on the cool setting. -
What should I do if one side of the earbuds is malfunctioning, either by not powering on or failing to pair?- Remove the insulation stickers covering the charging pins on the earbuds.
- Ensure that the earbuds are fully charged and powered on.
- Reset the earbuds per the following steps:
Place the earbuds in the charging case and leave the case open. Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset.
- Try these earbuds with another device.
- Use a Q-tip with a bit of rubbing alcohol or a small, clean brush to gently clean the metal mesh filter. -
How do I turn off the touch prompt tone?You can turn on/off the prompt tone in the "More Settings" page of the soundcore app.
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How do I lock the touch control function with one click? (Both function and prompt tone are locked with one click).You can go to the "Controls" interface in the soundcore app, select the "Settings" icon in the upper right corner, and then turn on/off the Control Lock. Please note that after enabling the Control Lock function, the touch controls and touch prompt tone of the earbuds will be temporarily disabled.
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What should I do if one earbud is silent but touch-responsive?1. Place both earbuds into the charging case at the same time and close the lid, then open it again to reconnect.
2. If this doesn't work, please reset them as per the following steps:
- Place the earbuds in the charging case and leave the case open.
- Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset. -
What should I do if the touch controls are easily triggered accidentally?1. Try to clean the touch area to avoid accidental touches caused by sweat accumulation.
2. Disable the Single Press option in the control settings of the soundcore app. -
What should I do if the touch controls on the earbuds are not working or not responsive?1. Confirm if you have correctly touched the effective area. The effective touch area is located in the elongated section of the earbuds Logo decoration cover.
2. Check if the touch control function has been turned off in the "Control Device" of the app. If this function has been turned off, try to turn on the button function and confirm again.
3. If the above troubleshooting is not successful, please try to reset the earbuds by following these steps:
- Delete the pairing history from your Bluetooth device first.
- Place the earbuds in the charging case and leave the case open.
- Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset. -
Touch Control SettingsBy default, double-clicking on the right side pauses playback, double-clicking on the left side skips to the next track. Single-clicking and long-pressing have no default functions, you need to set functions in the soundcore app.
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What should I do if the earbuds are uncomfortable to wear?1. Try adjusting the fit of the earbuds to achieve the best wearing position.
2. Try slightly expanding the earhooks to reduce any pressure they may be causing. -
What should I do if the earbuds do not fit securely?Try adjusting the fit of the earbuds to achieve the best wearing position.
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How do I pair the earbuds with the soundcore app?1. Download and upgrade the soundcore app to V3.39 or above. If you already have the app, it is recommended to uninstall it and then download it again. Overwriting installation is not recommended.
2. Pair your earbuds with your phone. Currently, the soundcore app does not support computers.
3. Open the app and select "Add Device". The app will automatically connect to the earbuds. The first time you enter the app, you must agree to enable location permissions.
4. If the connection fails, click "Set Up Manually" > "Other" > "soundcore V30i" on the page to check whether it can be added manually. If you can't find the corresponding model on this page, you can take a screenshot and contact soundcore customer service.
5. For iOS phones, go into the region of the system, switch to United States, while for Andriod phones, switch the system language to English (United States).
6. If it still fails, please uninstall and reinstall the app and log in again.
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What should I do if one side of the headphones is not producing sound?1. Use a Q-tip with a bit of rubbing alcohol or a small, clean brush to gently clean the metal mesh filter.
2. Put both earbuds into the charging case at the same time, close the cover, and then open it to reconnect.
3. If it still doesn't work, please delete the pairing history from your Bluetooth device and then reset them per the following tips:
Place the earbuds in the charging case and leave the case open. Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset.
4. Try them with another device to see if the problem persists. -
What should I do if the volume of the earbuds is low when listening to music outdoors?These earbuds do not have a noise reduction feature, allowing users to better perceive their surroundings. However, this design is affected by environmental noise, and when the environmental noise is too loud, it will affect the sound effect of the earbuds. Therefore, please avoid using them in outdoor scenarios where the noise level is high.
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What should I do if the sound is low when the earbuds are connected to the PC?1. Confirm whether the audio channel is set to Stereo Mode when listening to music or watching videos on the PC.
2. Check if the volume of the player has been adjusted to the maximum level. (The volume of the player and the system volume need to be adjusted separately.) -
What should I do if the volume of the earbuds is low?1. Use a Q-tip with a bit of rubbing alcohol or a small, clean brush to gently clean the metal mesh filter. This is best done when sound is playing through your earbuds at max volume.
2. If possible, please try to use a bulb blower to clean the earbuds - air will be pushed into the port/filter and any dust/dirt inside the earbuds will loosen, then use a cotton swab or toothpick to remove them.
3. If using an Android phone, check if the volume sync setting is turned on in the Bluetooth settings.
4. If using an iOS phone, please go to "Sounds & Haptics", then "Headphone Safety" and turn off the Reduce Loud Sounds feature.
5. Turn the volume down one notch on your phone. Then turn up the volume of both your phone and earbuds with the music/video to the maximum. -
Why does the headphone volume escalate to the maximum level upon initial connection to a PC?Kindly note that upon the initial connection to a PC, the headphone volume is set to default at 100% due to the computer's inability to synchronize the volume to the headphones. Once the volume is adjusted, the headphones will register the current volume setting.
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What should I do if the volume of the left and right earbuds is inconsistent?1. Set the volume balance between the left and right earbud in the soundcore app.
2. Reset the earbuds as per the following steps:
- Place the earbuds in the charging case and leave the case open.
- Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset.
3. Use a Q-tip with a bit of rubbing alcohol or a small, clean brush to gently clean the metal mesh filter. If possible, please try to use a bulb blower to clean the earbuds—air will be pushed into the port/filter and any dust/dirt inside the earbuds will loosen, then use a cotton swab or toothpick to remove them.
4. Make sure the earbuds are worn at the correct angle. -
How do I improve the sound quality of the earbuds?1. Confirm whether your phone has the absolute volume feature disabled.
2. You can try setting different EQs in the soundcore app or customizing EQ settings.
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What should I do if the earbuds cannot be turned on or can't be charged?1. Remove the insulation stickers covering the charging pins on the earbuds.
2. Try charging the case first to ensure it has power left.
3. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds correctly into the case.
4. Put the earbuds in the charging case, close the cover first, wait for 6 seconds, and then open the cover to see if the earbuds turn on again.
5. Charge your charging case with a different charging cable and wall charger, and make sure the charging case has enough power. -
What should I do if the earbuds cannot pair with my phone?1. Please confirm whether the insulation stickers on the earbuds have been removed. After confirming that the insulation stickers have been removed, put the earbuds back into the case, close the lid, then open the lid and try to connect again.
2. Try to reset the earbuds:
Place the earbuds in the charging case and leave the case open. Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset. -
What should I do if the charging case cannot be charged?1. Try using a different charging cable and power outlet to ensure the issue is not with the power source.
2. Check the charging ports on both the case and the cable for any dust or debris that might be hindering the charging process. You can clean the ports gently with a soft, dry cloth.
3. Ensure that the earbuds are properly placed in the case. They should fit snugly and make contact with the charging points. -
What should I do if one of the earbuds is silent when listening to music after connecting the earbuds to a MacBook?Please confirm whether the left balance or right balance has been turned on in the Bluetooth preference settings of your MacBook. If it has been turned on, please try again after turning off the left balance/right balance.
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What should I do if the call quality of the earbuds is poor?1. Make sure you have raised both the volume of the earbuds and the connected device to the maximum level.
2. Make sure you're wearing the earbuds in the correct position.
3. Try switching to the phone mic and making a call to see if the problem still persists.
4. Upgrade the soundcore app and firmware to the latest version. -
What should I do if my voice sounds low and unclear to the person on the other end of the call?1. Confirm whether the earbud speaker is blocked. If there is a blockage, please try to use a Q-tip with a bit of rubbing alcohol or a small, clean brush to gently clean it.
2. If you are only using one earbud, ensure that the other earbud is in the charging case.
3. Ensure that you are wearing the earbuds in the correct position. If the earbuds are not worn properly on your ears, you may not achieve the correct call performance.
4. Ensure that the audio output device selected is "soundcore V30i" and turn up the volume on your device.
5. If you make a call through an app, try using your phone to make a call instead to see if the problem persists.
6. Try testing your earbuds with a different Bluetooth device in a different environment to see if there is any difference. -
How do I select the audio input and output on a Windows computer when using soundcore V30i?1. If you only want to listen to audio on the computer, select "soudcore v30i" for the computer audio. If you need to adjust the volume, adjust both the software and the computer volume.
2. If you need to use a conference app on your computer such as Zoom/Microsoft Teams, please set the input and output of the software as stated below:
- Microphone for software: soudcore V30i Hands-Free
- Speaker for app: soudcore V30i Hands-Free
If you need to adjust the volume, use the app. If you cannot adjust the volume on the app, please select "soudcore V30i Hands-Free" as the output on your computer and adjust the volume.
3. If you need to use an audio and video app on your computer and you cannot set the input and output via the app, open the computer audio settings and choose the following settings:
Input: soudcore V30i Hands-Free
Output: soudcore V30i Hands-Free -
What should I do if the earbuds still connect to my device when they are in the case and closed?1. Clean the charging pins with a dry cloth and an alcohol-based disinfectant. This is to ensure all charging contact pins on the earbuds and charging case are completely clean and dry of sweat and water. Then put the earbuds correctly into the case.
2. Put the earbuds in the charging case, close the cover first, wait for 6 seconds, and then open the cover. -
What should I do if the earbuds keep disconnecting or sound is constantly being interrupted?Please note that this doesn't necessarily mean there is an issue with the earbuds, but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions:
We kindly ask you to try the following troubleshooting as they have often proven to help:
1. Try reducing the distance between your right earbud and your audio device, like having your audio device in your right pocket or keeping it on your right side. Your right earbud is the master (main) earbud. It connects to your audio device and to the left earbud.
2. Reset the earbuds as per the following steps:
- Delete the pairing history from your Bluetooth device.
- Place the earbuds in the charging case and leave the case open. Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset.
3. Reset your Bluetooth connection by turning off the Bluetooth from your device (phone/tablet/etc.) for at least 10 seconds and then turning it back on. Please note, turning Bluetooth off and back on quickly will not reset the connection.
4. Try closing any other apps you are not using on your device.
5. Test the earbuds by listening to downloaded music/videos.
6. Please try with another device (phone/tablet/etc.) and see if the issue is the same.
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What should I do if there is a delay between the earbuds and the device?It's important to note that there may be a slight delay when using any type of Bluetooth audio device, which is a common limitation of Bluetooth technology. In most cases this delay is minimal and should not impact your experience. However, it's worth mentioning that the delay can be influenced by various factors such as the Bluetooth audio device itself, the connected device, the audio source, the specific application being used, and even the network conditions.
To fix this issue, please try the following:
1. "Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer.
2. Make sure the charging case has enough power, and reset the earbuds as per the steps below:
- Place the earbuds in the charging case and leave the case open.
- Press and hold the reset button on the charging case for 10 seconds until the LED indicator on the charging case flashes red three times. At this time, your earbuds have been successfully reset.
3. Test your earbuds with a different Bluetooth device, app, and/or downloaded music/videos to see if the problem still persists.
4. Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them. -
What should I do if I experience sound leakage?First and foremost, the open-sound headphones are designed to deliver a more natural and expansive soundstage, coupled with a comfortable wearing experience. This design permits some ambient noise to seep in, allowing you to stay aware of your surroundings while indulging in your music. This feature proves particularly useful for outdoor activities or situations where it's crucial to be mindful of environmental sounds.
However, a byproduct of this design is the "sound leakage" issue. It's not a flaw in the product's quality, but rather a natural occurrence associated with the open-sound design. This might result in others hearing some sound at high volumes, but under normal volumes, this should seldom happen.
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Tips for Daily Maintenance of soundcore V30i Earbuds.1. Ensure the earbuds are clean. You should clean your earbuds after exercising or sweating to avoid bacterial growth.
2. The materials of our headphones are carefully selected, but a select few people may have an adverse reaction to some specific materials. If you experience any unusual discomfort, or your skin feels irritated while wearing soundcore V30i earbuds, immediately stop using them and contact soundcore customer support for further assistance. -
How do I clean the earbuds and charging case?To clean the earbuds: Regularly use rubbing alcohol and a cotton swab to clean the sound outlet and charging pins. If possible, please try to use a bulb blower to clean the earbuds - air will be pushed into the port/filter, and the dust/dirt inside the earbuds will loosen, then use a cotton swab or toothpick to remove them.
To clean the charging case: Use regular cleaning wipes or a soft cloth with rubbing alcohol to gently clean the charging case.
