We have discovered that due to a problem with manufacturing conditions, a small number of our soundcore speakers (manufactured in March and April, 2023) may have battery issues that cause a potential fire safety risk. The safety of our customers is our highest priority, and that's why we are issuing a voluntary recall for the soundcore A3102 speaker(Black).

If your soundcore A3102 speaker is identified as having one of the affected battery cells, we will send you a new one as a replacement.

We urge all customers with a soundcore speaker to follow the steps below.



Please Note: Below models and colors are NOT included in the recall:

1. Look at the bottom of your soundcore speaker (see image below) to see if it is model A3102.

2. Locate the 16-digit serial number on the bottom of the device. If your product's SN is not 16 digits, it means your product is normal and is not within the scope of this recall.

3. Click here to enter the serial number and verify whether your speaker contains the affected battery cells.

If your soundcore speaker is identified as having the affected battery cells, please follow the instructions below:

1. Switch off the speaker immediately.
2. Once we have confirmed your information, our customer service team will provide guidelines on how to return or dispose of your speaker.

If you have any questions or need further assistance, please do not hesitate to contact us. We are committed to promptly addressing and resolving any issues you may encounter.

Email: Contact service@soundcore.com and include “soundcore A3102 Speaker Recall” in the subject line.
Phone: We offer phone support in the following regions.
Additional contact details can be found at https://uk.soundcore.com/pages/contact-us.
- United States: +1 (800) 988 7973
- Germany: +49 (0) 69 9579 7960
- United Kingdom: +44 (0) 1604 936 200

We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding and patience.