1. Place the earbuds into the charging case and keep the lid open. 2. Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful. When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause the reset to fail. The LED will flash to indicate that they are properly connected (when the earbuds are placed in the charging case, the LED flashes white for 3 seconds).

What should I do if any of the following problems occur? - Cannot pair or reconnect with my device. - One side does not pair with the other side or my device. - No music plays after connecting with my device. - Only one earbud has sound.

1. Remove the protective film covering the connectors on the earbuds. 2. Reboot the Bluetooth device, such as a phone or computer. Forget all the pairing records on your device and turn off Bluetooth. 3. Reset the earbuds by following the steps below (make sure your earbuds have enough battery): - Place the earbuds into the charging case and keep the case open. - Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful. When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause the reset to fail. The LED will flash to indicate that they are properly connected (when the earbuds are placed in the charging case, the LED flashes white for 3 seconds). 4. Turn on the Bluetooth of your device, search for soundcore A3i, and pair. If there is a pop-up window to confirm pairing for "soundcore A3i," please select "pair." If you accidentally pressed "cancel," you will need to refresh (turn off and then turn on) the Bluetooth of your device, then pair the earbuds again.

What should I do if A3i disconnects or the sound is choppy?

Please note that this doesn't necessarily mean there is an issue with the earbuds but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions. To fix this issue, please try the following: 1. Fully charge and reset your earbuds as stated below and pair them again: - Place the earbuds into the charging case and keep the case open. - Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful. 2. Check the earbuds by listening to downloaded music/video. 3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.

What should I do if there is a Bluetooth related issue (cannot be paired / disconnected) when connected to a computer?

1. Fully charge and reset your earbuds as stated below: - Place the earbuds into the charging case and keep the lid open. - Press and hold the button on the charging case for 10 seconds until the LED indicator on the charging case flashes red 3 times. This confirms that the reset is successful. 2. Upgrade your computer's Bluetooth driver to the latest version. 3. Re-pair your earbuds to your computer. 4. Test the earbuds on your phone to see if they are working properly.

Can A3i be paired with multiple devices at the same time?

This feature is currently not supported. If you want to pair A3i with a second device, please use one of the following methods: - Turn off Bluetooth on your current device so the earbuds enter pairing mode. Or 1. Place the earbuds back into the charging case and keep the lid open. 2. To enter pairing mode, press and hold the button on the case for 3 seconds until the LED indicator flashes white quickly. Please do not remove the earbuds from the case before pairing them with the second device.

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soundcore A3i

Incredible Sound Loved by 20 Million+ People
Feel Every Beat: A3i noise cancelling earbuds come with 10mm oversized drivers so you can hear your favorite music with deep, pounding bass.
Hybrid Active Noise Cancelling: Turn on hybrid active noise cancelling to reduce external noise up to 35db and continuously enjoy your music without interruptions. For a natural listening experience with your wireless earbuds, simply switch to Transparency mode.
AI-Enhanced Calls with 4 Mics: Converse clearly with A3i noise cancelling earbuds whenever you make phone calls thanks to 4 dedicated built-in microphones and a custom AI algorithm.
Up to 36 Hours of Listening: Get 9 hours of listening on a single charge and up to a total of 36 hours when you use the compact case to recharge. Charge A3i noise cancelling earbuds for 10 minutes and enjoy 2 hours of use via fast charging.

Model Number: A3992,A3992L,A3992R

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soundcore A3i

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Incredible Sound Loved by 20 Million+ People
Feel Every Beat: A3i noise cancelling earbuds come with 10mm oversized drivers so you can hear your favorite music with deep, pounding bass.
Hybrid Active Noise Cancelling: Turn on hybrid active noise cancelling to reduce external noise up to 35db and continuously enjoy your music without interruptions. For a natural listening experience with your wireless earbuds, simply switch to Transparency mode.
AI-Enhanced Calls with 4 Mics: Converse clearly with A3i noise cancelling earbuds whenever you make phone calls thanks to 4 dedicated built-in microphones and a custom AI algorithm.
Up to 36 Hours of Listening: Get 9 hours of listening on a single charge and up to a total of 36 hours when you use the compact case to recharge. Charge A3i noise cancelling earbuds for 10 minutes and enjoy 2 hours of use via fast charging.

soundcore A3i

Block External Noise

Choose between different ANC modes and reduce noise by up to 35dB with hybrid active noise cancelling built into the earbuds.

Choose from 22 EQ Settings

To ensure you get an immersive listening experience, easily customize your sound profile and choose between 22 EQ settings with the soundcore app.

Press for Transparency Mode

A3i noise cancelling earbuds feature Transparency mode, allowing you to hear your surroundings and keep you aware of the world around you without having to take your earbuds off.

Quick and Easy Pairing

A3i noise cancelling earbuds are equipped with the latest Bluetooth 5.2 technology. Enjoy an ultra-fast and stable connection between the earbuds and your devices.

Use One Earbud Separately

Handle calls or listen to music using either the left or right earbud independently. The bud that's still on your ears will stay paired and function normally.

Charge Fast, Listen More

A3i noise cancelling earbuds support Fast Charging. A 10-minute charge provides 2 hours of use. Enjoy 9 hours of playtime on a single charge, while the compact case extends it to 36 hours.

Get them

I got these as a bundle alongside the Q45. I now use them every day. I travel to work on the tube in London and if you know about the Victoria line you know how loud it gets. These completely dead the sound and let me listen to music in high detail too. I ended up gifting a set to my cousin too as these are such great headphones. Can't say enough good things about them. Get them!